Service First——Cape-Golden After-sales Engineer Training


Service begins with customer demand and ends with customer satisfaction. Over the years, Cap-Golden has always adhered to the core value of “Customer satisfaction is our aim”, and paid attention to and met the needs of customers from all aspects to improve the satisfaction of customers to the brand.

 

For a long time, Cape-Golden has been actively paying attention to and focusing on maintenance in the aspect of customer after-sales service, giving top priority to product feedback and problem solving.

 

Provide basis for continuous improvement through on-site understanding of customer requirements, product usage and records. In the on-site service, the on-site service personnel actively contacted the on-site person in charge, followed up the quality feedback, provided technical support to answer questions and solve problems, and built a good corporate image of Cape-Golden.

 

To respond quickly to customers’ questions and take active actions to ensure the normal installation of machine. Cape-Golden will continue to do a good job in after-sales service to protect the market development.